SUMMARY  

This is a part-time, dual-role position within our growing company.  We are in search of a self-motivated, energetic, reliable, and positive individual who can deliver our beer to our accounts (primary role) as well as fill-in the occasional beertending shift as needed (secondary role).  This is a part-time position ranging from 15-30 hrs per week. 

 

The Delivery Driver role will be focused on supporting the delivery of our top-notch, high quality core and seasonal beers. This position will be responsible for preparing and making all deliveries for pre-ordered product and invoices, while ensuring high quality customer service is provided at all times.   

 

DUTIES AND RESPONSIBILITIES

  • Responsible for driving and delivering pre-sold product to assigned restaurants, bars, and grocery stores.
  • Provide excellent customer service at all times.
  • Build pallet orders for trucks.
  • Unload, stock, and rotate product on shelves, racks, and coolers.
  • Interact with customers, answer questions, and log any complaints (to be timely and accurately forwarded to appropriate individuals and managers).
  • Up-sell and proactively make recommendations regarding core and seasonal beers.
  • Service and maintain displays at selected locations.
  • Clean and service beer lines at selected locations.
  • Maintain inventory control in back stock and display areas.
  • Collect customer payments based on specified invoice terms as needed.
  • Load empties, pallets, and/or load bars on trucks for return.
  • Comply with daily check-in, check-out procedures and all company policies.
  • Ensure company vehicles are well-maintained and report any issues immediately to appropriate individuals and managers.

 

The Beertender (Tap Room Server) role of the position will be focused on creating a beer-centric experience and providing friendly, knowledgeable, and responsive service that will create an exceptional experience for guests. This team member will be responsible for describing, selling, and pouring flagship and seasonal brews and serving as an “expert” on the company, our products, and the craft beer industry.

 

DUTIES AND RESPONSIBILITIES 

  • Immediately welcome and greet all guests with enthusiasm and friendliness.
  • Provide excellent customer service to all guests, with the goal of engaging the guest in conversation, creating regulars, and maximizing the customer experience.
  • Respond promptly and appropriately to all guest requests and concerns.
  • Educate all guests about the flagship and seasonal brews available on the current draft menu, the history and culture of the brewery and the craft beer industry, and the differences between styles.
  • Maintain full knowledge of recipes and other pertinent information about staple and seasonal brews available on current draft menu.
  • Constantly work to increase knowledge of craft beer and beverages, including attending trainings and meetings put on by brewery management and/or related craft beer associations and brewers.
  • Take customer orders in a timely and prompt fashion, following all applicable laws and company policies on verifying identification and the maximum amount of beer to be served to guests.
  • Apply all guidelines for responsible alcohol service.
  • Wash and sterilize glassware.
  • Provide all necessary garnishes for the shift.
  • Assist in restocking of beer inventory and supplies.
  • Follow all required sanitation and safe serving guidelines and regulations.
  • Ensure consistent stocking of kegs, merchandise, and/or packaged products for sale to guests.
  • Maintain comfort and cleanliness throughout the bar and bartender work area, including restrooms, and public areas.
  • Promptly report all equipment and maintenance issues to management.
  • Learn to operate the point of sales (POS) system.
  • Complete cash handling and credit card transactions, and balance register at the end of each shift. Record customer gratuities as trained and/or as required by law.
  • Follow checklists and standard operating procedures.
  • Maintain highest level of customer service and professionalism with guests, management, and co-workers. Demonstrate flexibility in scheduling and assist as needed with ensuring all shifts are appropriately staffed.
  • Perform other duties as assigned.

 

QUALIFICATIONS 

  • Must be at least 21 years of age.
  • Must possess a valid California’s Driver’s License of appropriate class for delivery vehicles and have documented safe driving for a minimum of 1 year.
  • Must pass a pre-employment drug test and background screening.
  • Prior work experience with driving, delivery, or related occupation.
  • Prior work experience with bar/restaurant, brewery, winery, and/or bartender experience.
  • Possess basic math skills and the ability to handle money.
  • Possess or be able to obtain a food handler’s card and training on alcohol service.
  • Possess working knowledge of beer and craft beer industry.
  • Cicerone Program Certified Beer Server (Level 1) certificate required, Certified Cicerone (Level 2) preferred.
  • Possess strong knowledge and enforcement of ABC laws.
  • Possess awareness of local, state, and federal health and sanitation laws.
  • Able to lift heavy objects (25 – 50 lbs.) on a continual basis.
  • Able to transport up to 160 lbs. (full kegs) with assistance.
  • Able to stand, walk, lift, and bend for up to 8 hours per shift.
  • Able to work in crowded and confined spaces.
  • Able to operate or able to quickly learn the POS system.
  • Able to maintain excellent customer service and professional appearance suitable for guest interaction while working under pressure.
  • Possess working knowledge of beer and craft beer industry.
  • Possess strong organizational skills and attention to detail.
  • Possess excellent verbal and communications skills.